Disputes

Last updated: November 2026

If something on your account looks wrong, tell us. This page explains how to raise a dispute and what we do about it.

1. When to raise a dispute

• A job reward, spin win or Missionary Bonus is missing or wrong.
• A withdrawal was taken from your balance but was not paid.
• You paid for a plan and it was not activated, or you were charged twice.
• A loan, investment or draw entry shows an amount you do not agree with.
• You do not recognise an entry in your history.

2. How to raise it

1. Open Support and start a new ticket.
2. Say what happened and what you expected.
3. Add the amount, the date and any payment or withdrawal reference, and a screenshot if you have one.

3. What we do

We check your wallet history, withdrawal records, job submissions and the payment or bank records for the transaction. If we find a mistake we correct it, for example by adjusting a balance or re-processing a payment. We reply on the ticket, and you can see the result there. Complex cases involving a bank or payment provider can take longer.

4. Before you send it

• Check your Wallet history and Activity page for the entry.
• For a missing withdrawal, check that the bank details on your account are correct.
• For a plan payment, keep the transfer receipt and reference.

5. If you are not happy with the result

Reply on the ticket and ask for a second review. You also keep any rights you have under Nigerian law, including the right to contact the Federal Competition and Consumer Protection Commission.