Refund Policy

Last updated: November 2026

A membership plan pays for access to features for a fixed period. This page explains when a payment is refunded or corrected and when it is not.

1. What a plan fee covers

A paid plan unlocks features, limits and benefits for the period shown (normally 30 days). The CORE plan is free. A plan fee is not a deposit and is not an investment.

2. When we refund or fix a payment

• You were charged but your plan was not activated and we cannot activate it.
• You were charged more than once for the same plan or period.
• You sent a transfer to a one-time account for a plan but the amount was wrong or late and the payment provider could not match it. We will credit the plan or return the money after checking the payment records.
• A refund is required by law.

3. When a refund is not available

• Once your plan is active and its features are available to you, the fee is not refundable, except as the law requires.
• Rewards, bonuses and balances are not refundable. You can withdraw them under the withdrawal rules in the Terms.
• Withdrawal fees that were paid for a withdrawal that was completed.
• Accounts closed for breaking the Terms.

4. How to ask

Open Support and write what happened. Include the payment reference, the amount, the date and the payment method (card, bank transfer or wallet). Contact us as soon as you notice the problem.

5. How refunds are paid

We first check the records. An approved refund goes back through the same method where possible, or to your Main Wallet when that is the only safe way. Bank and payment provider timings apply, so allow a few working days.