Privacy Policy
Last updated: November 2026
This page explains what personal information Synesis collects, why we collect it, who sees it and the choices you have. We handle personal data in line with the Nigeria Data Protection Act 2023.
1. What we collect
- Account details: name, username, email address, phone number (if you give one), password (stored only as a one-way hash) and, if you use Google sign-in, your Google account identifier and email.
- Identity verification (KYC): photos of your ID card (front and back) and a selfie, if you choose to verify or a withdrawal requires it.
- Money details: your bank name, account number and account name, your deposits, withdrawals, wallet history and payment references.
- Activity: jobs you do, proof you upload, referrals, tickets and messages you send to support.
- Technical data: IP address, browser and device information, and login history, which we use to keep accounts safe.
2. Why we use it
- To run your account, pay rewards and process deposits, plan upgrades and withdrawals.
- To check that a person is who they say they are, and to prevent fraud, duplicate accounts and abuse.
- To send you service messages such as sign-up, password reset, receipts and security alerts, and announcements you can switch off where the app allows.
- To meet legal duties and to improve the service.
Our lawful bases are performing our agreement with you, our legitimate interest in keeping Synesis safe, legal obligations, and your consent where we ask for it.
3. Identity documents
KYC photos are stored in a private folder that is not reachable from the internet. Photos are resized when uploaded, and only authorised administrators can open them, for verification and fraud review. We do not use them for advertising and we do not sell them.
4. Who we share it with
- Payment providers (for example Paystack, Flutterwave, Korapay and Monnify) and your bank, only what is needed to process your payments and name checks.
- Email and hosting providers that deliver our service.
- Google, if you choose Google sign-in.
- Authorities, when the law requires it or to protect against fraud.
We do not sell your personal data.
5. Cookies and your device
We use a session cookie to keep you signed in and a security token to protect forms. We also store small preferences on your device, and the app can be installed on your home screen. We do not use advertising trackers.
6. How long we keep it
We keep account and money records for as long as your account is open and afterwards for the period the law or our audit needs, usually several years for financial records. KYC documents are kept while needed for verification and fraud prevention, then deleted or anonymised.
7. Security
Passwords are hashed, payment secrets are encrypted, pages are protected against forged requests, and sensitive actions are logged. No system is perfectly safe, so use a strong, unique password and never share it or your one-time codes.
8. Your rights
You can ask to see the personal data we hold about you, correct it, object to some uses, withdraw consent, or ask for deletion where we no longer need it. Some records, such as financial history, we must keep. Open Support to make a request. You may also complain to the Nigeria Data Protection Commission.
9. Children
Synesis is for people aged 18 and over. If we learn that a minor has registered, we will close the account.
10. Changes
If we change this policy, the date at the top will change. For important changes we will tell you in the app.